Terms & Conditions
Return and Exchange Policy:
1- General Conditions for Return and Exchange:
Exchange Duration: The consumer may exchange the product within 7 days from the date of receipt.
Return Duration: The consumer may return the product within 3 days from the date of receipt.
Conditions:
The product must be in good condition, unused, and no benefits have been derived from it.
The product must be in its original packaging with all accessories included.
The original invoice must be provided.
If the product is defective, the customer must submit an official manufacturer’s defect report.
Products that are custom-made or tailored to specific customer requirements can only be returned in the event of a manufacturer’s defect.
2- Shipping Costs:
The refund will be processed within 3 to 15 business days from the date the product is delivered to the company.
3- Refunds:
The refund will be processed within 3 to 15 business days from the date the product is delivered to the company.
4- Price Difference in Case of Exchange:
If the replacement product is less expensive, the difference will be refunded within 3 to 15 business days.
If the replacement product is more expensive, the customer is required to pay the price difference.
Warranty Policy:
1- Warranty Duration:
The product is covered by a 2-year warranty starting from the date on the purchase invoice.
2- Warranty Coverage:
Repairs for manufacturing defects
Maintenance costs related to those defects.
3- What the Warranty Does Not Cover:
Damage caused by improper shipping or storage by the customer.
Defects caused by modifications or repairs made by unauthorized parties.
Issues from poor electrical connections or power fluctuations.
Damage caused by not following the installation or safety instructions.
Cleaning of the product in a manner not documented in the operating manual.
4- Warranty Process:
The same issue can be repaired two times during the warranty period.
The original invoice must be presented for any warranty claim.
Cases of non-acceptance:
The product cannot be exchanged in the following cases:
If the product was made based on the customer’s request or specific specifications.
If the product's packaging has been opened or modified by the customer or an unauthorized party.
If a damage is caused by the customer’s misuse or negligence.
Return in Case of Defect:
In case of a manufacturing defect, the product can be returned, and the paid amount will be refunded within the return period.